We do our best to make running a server plug-and-play, but Minecraft (especially modded Minecraft!) can occasionally throw a wrench in the gears. If you run into an error you can't solve, our team is here to help. You can submit support requests directly within Mission Control.

How to Create a New Ticket

If you need hands-on assistance:

Open your server dashboard in Mission Control.
Click the Support tab in the sidebar.
Click the New button at the top right to start a ticket.
Fill in the Subject with a brief summary of the issue (e.g. "Server crashing on startup with Fabric 1.21").
Write your Message. The more detail you provide, the faster we can diagnose the issue! For example:
- What were you doing when the issue occurred?
- Any specific error codes or crash reports you saw?
- Have you recently installed new plugins, mods, or datapacks?
Select a Priority Level (Low, Normal, Medium, High).
Click Send Support Request to submit. We review tickets and get back to you within 24 hours!

Safe Attachments & Malware Scanning

To help us troubleshoot, you can attach crash logs, screenshots, or configuration files (up to 5 attachments, 10MB each).

Because your server's security is our top priority:

Malware Scanning: Every attachment uploaded is automatically run through a background malware scanner before being shared.
Scanning State: You will see a "Scanning" status while our system checks the file. Once approved, it will be attached successfully.
Blocked Attachments: If a file fails the scan, it will show a "Blocked" status and won't be sent. This keeps our platform and your server files safe!

Managing Your Tickets

You don't need to check your email to follow up on your issue.

Conversations: You can view, read responses, and reply to your support tickets directly on the Support tab.
Ticket Status: Keep track of the ticket's state—Open, In Progress, Answered, Resolved, or Closed.
Closing a Ticket: Once the issue is resolved, click Close Ticket. This marks the issue as resolved and preserves the conversation as read-only for your future reference.